Privacy Policy

This page out lines our Privacy Policy for www.giftsmadespecial.co.uk and details how we are fully committed to protect your personal information that you provide to us through the use of the website.  Please read this page carefully as the purpose of this policy is to inform you of how we collect information and the manner in which it is used through the use of the website and or by making a purchase with us.

Your Personal Information

When you make a purchase with us you will be required to enter personal information and as such we have taken special precautions to ensure that the information entered by you is done so in the most secure way.  

Our website is fully encrypted and is PCI compliant as is our payment gateway provider ‘Sage Pay’.  We do not store or hold any of your card payment details for data security and fraud prevention reasons.  When making a payment you will be redirected to our payment gateway partner ‘SagePay’ who will manage your payment in the most secure and safe environment.

We will store and hold personal information such as names(s) and addresses along with any e-mail address or phone numbers that you provide when placing your order.   This information is kept confidential and is only shared with any of our third parties to supply and deliver your order.  We may use your personal information should we need to contact you regarding your order, this will usually be done either by phone or e-mail.

We will not use any of your personal data for marketing purposes.

RIGHT TO ACCESS, CORRECT AND DELETE DATA AND TO OBJECT TO DATA PROCESSING

As a valued customer you have the right to adjust or delete any personal data that relates to you that has been collected through your use of this website.

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorised third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

INFORMATION WE COLLECT

Our website collects data to operate effectively and provide you the best on-line experiences with our services. You provide some of this data directly, such as when you create a personal account or buy from us. We get some of it by recording how you interact with our services by, for example, using technologies like cookies.  We also obtain data from third parties like Google Analytics to help monitor and optimise the performance of the website. 

Cookies

Our website may use cookies to ensure that you have the best possible shopping experience with us.  We may use different types of cookies to ensure that the website remains fully functional giving our customers the best shopping experience available.

A cookie is an element of data in a text file that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Website. Non-personal information such as browser type, operating system may be collected during visitors' 

What types of cookies do we use?

Session Cookie

This cookie is used when you visit our website and is similar to that of a key that allows you to open each doorway or in this case open each page of our website.  It does not store any personal information and is removed from your device when you close your browser.  This is an essential cookie for the operation of the site.

Accounts Login

This cookie allows for you to create an account for with us and for you to sign-in to that account.  It is an encrypted key that is shared between us and you so you can enjoy the benefits of your account.

Google Analytics

These cookies are used to collect information on the number of visitors to our site, what pages have been visited and the average time spent on the site.  The cookies collect information in an anonymous form.

You can learn about Google Analytics cookies by visiting this site: 

http://www.google.com/intl/en/privacypolicy.html

Shopping Basket

This cookie is used to allow you to add products to the basket and for you to make your purchase on the site.

Live Chat

Our live chat cookies are used to allow you to make live contact with us through our website.   It enables you to make direct contact with us should you have any questions.  As such certain information is stored such as IP, and the chat transcript.

Disabling cookies

The Session and Cart cookies are considered 'vital' cookies, they are required to allow you to transact on the Website and without these cookies the Website will not function properly.

If you would like to ensure that no further non-essential cookies are placed on your computer, then you can follow the steps outlined below. This will not remove the current cookies placed but will ensure that no further non-essential cookies are placed on your browser during your visit to the Website. Please be aware that this will mean that you lose key functionality on the Website and may mean it is not possible to buy certain gifts.

You can usually adjust your browser so that your computer does not accept cookies: 

(1) Go to the heading "Manage Cookies" and click onto the option you prefer, either stopping cookies being installed, or notifying you of them.

(2) From the list provided, click onto the programme which your computer uses; if this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" − an explanation of how to delete cookies will appear, then follow the instructions.

Your consent to cookies

By agreeing to this Policy you consent to the use of cookies by us as described in this Policy. If you wish to find out more about cookies, please click on this link www.aboutcookies.org (but please remember that we are not responsible for external websites).

Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers. If you do choose to disable cookies, you may find that certain sections of our Website do not work properly.

IP address

Your browser also generates other information, including which language the Website is displayed in, and your Internet Protocol address referred to as IP address.  An IP address is essentially a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet.  Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our Website.  It is also used to help diagnose problems with our server, and to help administer our Website.  Please note that the IP address is not used to identify you personally. 

We are completely committed to treat all of your information in strict confidence and we will endeavour to take all reasonable steps to keep your personal information secure once it has been transferred to our systems.  However, the Internet is not a secure medium and we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. We will retain your information for a reasonable period or as long as the law requires.

Crime Prevention

We are fully committed to prevented fraud and protecting our customers.  We work with our payment gateway provide Sagepay to check the authenticity of each transaction.  Should we have any concerns regarding your order then we may contact you.  For instance if an order is flagged as high fraud risk then we may ask you to prove your identity.

We also may pass on information to the police or any regulatory or government authority to assist in any suspected illegal activities or investigation that may take place.