Terms And Conditions Of Sale

We have made it so simple to place your orders with us at Gifts Made Special.co.uk.  Once you have found the items you like and added your own personalisation you are just a few clicks away from placing your order.

Once you have placed your order you will shortly receive an order confirmation e-mail, this indicates that we have received your order.  You will also receive your order confirmation on screen once your order has gone through, you wil have the option to print your order at this point should you wish.

Personalised Gifts

Please take care when entering your message as we will not be held responsible for any miss-spelling.   Should  you require any changes to your order then please e-mail sales@giftsmadespecial.co.uk and call our sales office, we will do our best to accommodate your needs providing that we have been notified before your order has gone into production.

Terms Of Delivery

We will dispatch the goods ordered to the address provided when you placed your order at the checkout.  Whilst no goods are dispatched over the weekends deliveries may still take place. 

Our delivery costs are very competitive and free if you spend over £50.  All delivery charges will be outlined at the checkout before you place your order with us.

Gifts Made Special aim to deliver your goods as soon as possible although any date or period provided should be taken as indicative only.  If a product is in stock then we will aim to dispatch it on your behalf to the address provided within the time specified.

In the unlikely event that your order does not arrive at the selected delivery address on or after the 15th day of it being despatched then you must notify us in writing.  We can not be held responsible for delays in delivery caused by a third party.  Should your order not arrive within 28 working days from the dispatch date we will be happy to offer  a ‘like for like’ replacement or refund your order.  If you notify us outside of this period then we have no liability and you will need to make a claim against the carrier.

Our working business days are Monday, Tuesday, Wednesday, Thursday and Friday.  This excludes all public or bank holidays.

Returns Policy

All none personalised goods can be returned seven days after delivery for a full refund (excluding any delivery charges).  We will refund the cost of any none personalised products once we have received the item back to us.  Should any returns not arrive back to us or arrive damaged then you will not be entitled to a refund.

If you receive the goods after you have cancelled your contract with us then you must send the goods back at your own cost and risk.  Any refund will then be made once we have received the goods back.

Orders for personalised items may not be cancelled if you order has been personalised.  Therefore items that have been personalised are none refundable unless faulty.

Should a product be delivered faulty or damaged then you must notify us in writing within seven days of the delivery.  We will be happy to send out a replacement or offer a full refund should it be required.  You may be asked to send the product back to us, if this is the case then you will also be reimbursed for standard second class postage.  Refunds will be issued within 30 days of the agreed refund.